Order Processing Time and Standard Shipping
Most orders are processed within 3 business days upon receiving the order. Orders placed before 6:00 pm (GMT+8:00) should be received within 6-9 business days. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays, and public holidays). Order processing may take a longer time during peak or festive seasons.
There are times when order processing time will take longer than usual, such as Pre-Order items or hot selling items that may run out of stock. Should there be such a situation, JenesisLife will contact you on the soonest available date. If you do not agree with the estimated delivery date, we reserve the right to cancel the order and refund the money to you. Please refer to the Exchange & Refund Policy for more details.
We will ensure that all products that are shipped have proper packaging but we do not guarantee that damages or poor handling by third parties may occur during transit. The customer is responsible to inform us via email at hello@jenesislife.com or call us at +603-8066 9726 upon receiving and inspecting the product. Kindly refer to the Exchange & Refund Policy for more details.
Delayed or Lost Orders
A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by courier services, especially during peak seasons or other unforeseen circumstances (such as natural disasters, pandemics, war, riots, state of emergency, movement control order, or abrupt termination of the third-party services). Although orders normally take much less time than that, we are unable to dispatch a replacement until this period has elapsed or unless the parcel has been confirmed as lost by the courier service.
Wrong or Incomplete Address
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
International or Overseas Shipping
We do not provide any delivery services beyond the borders of Malaysia as of now. However, it could be available anytime soon, hence, stay tuned to JenesisLife for further updates regarding this if you’re currently residing outside of Malaysia.
Shipping Costs
Please refer to the shipping fee calculated upon check out. Shipping costs are calculated based on the volumetric weight of each purchased product. Shipping costs of selected shipping methods are based on the charges imposed by courier services. Shipping costs may be waived or reduced during certain promotion periods, using voucher codes, discount codes, or automatically adjusted based on certain criteria. Users of the site may have to log in with a valid user account to enjoy such benefits. JenesisLife reserves the right to update or amend any shipping costs at any time without prior notice.
JenesisLife reserves the right to update, remove or amend any part of the Shipping policy at any time without prior notice.